Thread: buying credits steps is not right and you need to go to the pay step twice?

buying credits steps is not right and you need to go to the pay step twice?

This is a bit of a bug in usability here. I will try to explain so you can replicate. First I do not have charging for plans turned on, only for the purchase of credits.

1. The user goes to their dashboard and clicks on the Payments button to go to the Payments screen. then they click on Purchase Credits

2. They then go to the select a Plan screen which has 3 stages to it. Select/Pay/Thank You.

3. So the user chooses a plan and clicks continue which you would assume brings them to the Pay screen - it does not - it brings them to a summary screen - which was not listed in the 3 step process in the first place as described in step 2 here. They the user clicks Pay and then they are back on the "Select Plan" step again and have to repeat and click continue again which is most definitely not right.

4. Then they go to the Pay screen which is actually the second time of asking. And can finally go to the Thank you screen.

If you work through this with credits only as your payment in settings you can see its a bug and needs fixing as its very confusing process right now.

Thanks,
James