Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.
Welcome to the AppThemes forums! Customers may use these forums to receive help and support for our themes and Marketplace products.
FORUM RULESForum accounts are only available to existing AppThemes customers. If you are interested in becoming a customer and have a question about one of our products, you can ask us via our pre-sales contact form.
Existing Customers
If you are currently an AppThemes customer, an account has automatically been created for you. Your forum login username is the same as your customer account login.
If you aren't sure what your username is, you can retrieve your login details by using the Forgot your Password tool. Enter the email address you originally used to purchase AppThemes. This is usually your PayPal email address.
If you are unable to remember your original email address or are just having trouble logging in, please send us a message with your full name and possible email addresses used to purchase our themes.
Existing Customers
If you would like to receive support regarding your AppThemes purchase, you need to first login to your account. Your forum login username is the same as your customer account login.
If you aren't sure what your username is, you can retrieve your login details by using the Forgot your Password tool. Enter the email address you originally used to purchase AppThemes. This is usually your PayPal email address.
If you are unable to remember your original email address, please send us a message with your full name and possible email addresses used to purchase our themes.
Pre-Sales Questions
If you are not yet an AppThemes customer, you can send us a message via our pre-sales contact form. One of our support reps will typically reply within 24-48 hours.
If you had an account on the old ClassiPress forum and you are unable to access it, then you need to contact our support team. This was due to you having two different email addresses in our system (one for your purchase and one for the forum) so we couldn't match them up during our migration to the new forum.
In other words, you likely have two forum accounts that need to be merged together which we can easily take care of for you. Please send us a support request and include your old ClassiPress forum username and any email addresses you may have used during your registration/purchase.
This means we were not able to verify your account after we moved to the new forum. If you are indeed a customer and would like to reclaim your forum username, please send us a request to take care of this.
Once we can verify your account, theEach customer is rewarded by his or her contribution to the forum. The more questions and answers you post, the higher your "rank" goes up. Every new customer starts out as a "Newbie" until they contribute a minimum of 5 posts. Below you will see how each rank progresses for each level.
Why do we have user ranks & titles?
It's a fun way to encourage forum involvement and it also helps our forum moderators gauge the customer's level of experience. Somebody brand new will usually need their questions answered in more detail vs a response to a Senior Member.
So work hard and respond to as many forum threads as you can to build up your rank and establish a good reputation!