Re: how to show higlight post in first place
If I knew the answer I would help you...sorry. For some reason or another there seems to be a lack of consistent customer service. I don't know the reasons, but I can offer a suggestion: The owner could start using a support ticket application.
Personally, I plan on use Kayako
http://www.kayako.com once my sites are up and running.
Meanwhile, all I can say is be patient and maybe someone can help you.
Jeff