Thread: SQL error when activate pruning

SQL error when activate pruning

Hello:

First of all, sorry about my english. A few days ago I adquired a Developer License of Classipress, and today I started to work in my new site.

In general it is working ok, the page loads perfectly. There is a lot of work pending, I have to test all the web (register, publish ads, etc.). But now I have the first problem, if I activate the pruning option there is an error:

Warning: mysql_fetch_array(): supplied argument is not a valid MySQL result resource in /home/.../wp-content/themes/classipress/index.php on line 150

It appears above the footer. If I deactivate the pruning option, the problem not appears.

Any ideas of what is happening? I searched in the forum but I can't see any topics that talk about the same problem.

Thanks in advance.

Re: SQL error when activate pruning

Nobody? I have finished my site, all is working ok and I would like to start promoting the web, but the problem is still here when I activate the pruning option. Thanks.

Re: SQL error when activate pruning

Sincerely, I am sorry to say this in this way, but I don't know why I buyed a developer's license, I am very disliked by the classipress support, so many days to answer to a customer who has paid for the software is incredible. Bad, bad, bad.

Re: SQL error when activate pruning

It is thanksgiving week. most of us are out of town or just busy with family. But since you seem to be demanding support on thanksgiving day ill try to help. What host are you using? what version of mysql does the host have?

Re: SQL error when activate pruning

Hello Taylerj, thank you very much for your help. First of all, sorry about my english.

I'm sorry because I don't know the thanksgiving week/day, but if you see my first post in this topic, it was published on Mon Nov 16, 2009. In other words, I'm waiting for 11 days to somebody can support me!!! It is a little more than a week .

I'm involved in the distribution and support of a specific software in my country, and it is impossible to think about don't give support to customers a few days! In my opinion, when you sell a software, and the price of the developer license it is not "cheap", you have some responsabilities. I'm not speaking about a inmediately support, but 11 days is more than normal. But I don't want to discuss, each one may know how to take his business.

Well, let's see. My host is a very respetable company in my country. It has very good reputation (I was investigating it before to buy). I have a lot of webs/blogs (especially using Wordpress) hosted with they without any problem. The MySQL version is 5.0.81-community-log.

Thanks in advance for your help.

Re: SQL error when activate pruning

I see what your saying but understand that Thanksgiving isn't a one day holiday here. For 1-2 weeks you have family coming over, or worst yet your having to spend a few days packing and getting ready to go to in-laws or your family. Even if you don't do those you have your children at home bugging you. I wouldn't expect the same support in November or December that you would get any other time of the year, and thats from any us based company. Its just something you get use to. Just because we want to be here helping doesn't always mean we can be, we usually have girlfriends or wifes or both telling us what we can and cant do and when to do it. And its not like we haven't been here.

The main issue with your case is that its not going to be a simple issue more than likely. I spend more time here than anyone and i have yet to see your problem. So many mods wont start dealing with your issue knowing there going to be to busy to see it through. I know your frustrated but anytime you want to rank a company don't do it based on just your experience but on everyones. Look in the forums and see how many you can find that haven't been helped or issues we haven't fixed. Your 1 person out of a thousand so you cant rank a company on one person.

If you would make me an admin account on your site and PM me the details. We could go back and forth for a week with me giving you things to try or i can hope on your site and just get to work. The choice is your friend.

Re: SQL error when activate pruning

Hello again. Thanks four your words. I can't write in english as easy as I would want, because of that I will be shorter than I would like.

When I say that somebody that sells a product has a responsability, I mean "the guy that sells the product". In other words, the guy/s that earn money with the product. I don't know if you are a part of the staff and, then, if you earn money from classipress. As I said before, I work on the distribution of a security software in my country. I earn money from this software, and one of my responsabilities is to give support to my customers. And I do it always, I don't care if I'm in vacations (I have some laptops and I connect to internet by mobile phone), or if it is Christmas time. When I sell a product online, I'm assuming that I will loose some vacation time in order to see, from time to time, my mail and the forum. I have girlfriend too, and she doesn't like to see me in this situation, but the work is the work. In my country is usually say: "One happy customer bring us some other customers, one angry customer takes away many many customers".

I was requering support from the guy/s that earned money with my purchase. I think is my right, but perhaps I'm wrong. And I think I was patient enough for some days. All the people that, as I, work in the software industry, may fight agaist sofware piracy. If a developer don't give us the main difference with pirated software (the support), what benefit can I appreciate because I purchased a legal license?

But this forum is not to discuss about moral issues, is for tech issues, then if you are agree I think it's time to stop arguing and see if we can fix the main problem. I will open you an administrator account in my web and I will send you the details in a MP as you said me. And, please, believe me when I say that I'm very (very very) grateful to you for your help. The only thing I'm waiting to solve is this issue, after that I will begin to promote my web.

Re: SQL error when activate pruning

I have to say that now I understand why you say "I know your frustrated but anytime you want to rank a company don't do it based on just your experience but on everyones. Look in the forums and see how many you can find that haven't been helped or issues we haven't fixed. Your 1 person out of a thousand so you cant rank a company on one person."

If everytime that somebody talks about the lack of support of classipress, you delete the topic (that's what has happened as I see, because last night I was participating in a topic about this and today this topic no exist), it is normal that "everyone" is happy with classipress support.

As I see, I will never get support to my problem. Then, I will copy all this topic to my computer, and for sure everytime I see that somebody is asking for classipress in internet I will speak about the "good" support he/she will have if he/she spend money on this. And of course I will write about it in all my blogs too.

Thanks for nothing to all classipress staff.

Re: SQL error when activate pruning

Did you ever think you would get support acting like you have? We dont get paid to be here, so sorry but im not going to use my free time helping someone that keeps putting me down, plenty of other people to help on the site that would and are very thanksfull.

And yes for the most part we get really good reviews on out support. Like any other business when you have the amount of customers we do, you will get a few that aren't happy, this is to be expected in any business.

I deleted the other topic because of who it was by. I had already ask that person some things and told them what to do to try to help them and they just ignored me and went off talking about our support. I had also gave you some advice in that topic about what to do to help your issue and yet you also ignored it and continued to bash classipress support.

Re: SQL error when activate pruning

Taylerj, my fight is not vs you, especially when I read that "we dont get paid to be here", if you are not getting paid I know that I can't force you to help me! But let me say that somebody is getting paid, where are he/she? He/she is who has to give support to customers.

Did you ever think you would get support acting like you have? --> If you see the history on this topic, in my first posts I speak very calm and educated. AFTER MORE THAN 10 DAYS WITHOUT ANY SUPPORT, is when I begin to speak more clearly, and I think I don't have blamed someone, I exposed my arguments. I'm loosing my time too, I have payed for a software (more than 100 dollars) and I can't use it. I think is my right expose my displeasure. On the other hand, writing in english is very difficult to me and every post take me a lot of minutes. Then, I have lost two things: time and money. Let me say that I appreciate more my time than my money, but money is important too.

You said me that you will help me, I opened an administrator account in my web and I will be waiting some days. You don't said me nothing. If you don't want to help me, is your right, but I think to say something and after that don't do what you say is not laudable. The minimun thing is to say me: "hey, don't wait for my help" and don't make waste my time waiting.

you will get a few that aren't happy, this is to be expected in any business --> one thing is being dissapointed with the support. Other thing is NOT HAVE ANY SUPPORT.

I had also gave you some advice in that topic about what to do to help your issue and yet you also ignored it and continued to bash classipress support --> sorry about that, is my fault. Let me say I'm in another country with different time. Last time I see the other post was a few hours ago, when I writed in it. And today I see that it has been deleted. If you delete a topic, can happen that someone will not read what it says.

But, let's see, if you are writing something about a problem... why write about this in other topic? Don't you think is more logical to give me help (if you want) in this topic in order I can see it, and not in another that you will delete? In this case, I had not written my last post, and you and I were more happy.

Despite all this, one more time I want to say I'm very grateful to you to spend your time with me. And you know this is not the first time I say this.