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Please click on profile picture and and select private message, you can send me the creds there, make sure you have a backup as well.Since you get the problem with the back end please include the ftp...

Maria, you can also try enabling debug mode to look for any error messages.

Edit your 'wp-config.php' file and replace


define( 'WP_DEBUG', false );

with

Maria, if it's possible you can take a backup and send me your creds to try to install it myself.

Did you do that with your other plugins disabled?