Thread: [QUALITY CONTROL] 4 pre-purchase queries

[QUALITY CONTROL] 4 pre-purchase queries

Hi. I'm interested in buying the Quality Control theme. However, I want to use the theme not for issue-tracking as such, but as a way to display and manage tasks that need doing (i.e. as a task management system). In order for me to assess whether the theme can be used for this purpose, I have some queries:

1) Is there an easy way to change the word "tickets" to "tasks" throughout (well, on the front-end, anyway) while also avoiding the hassles of manual updates?

2) On the demo front-end, there is a "Create ticket" button. I would only want this button visible to the staff from my organisation. I can't tell from the demo website... is the button visible to visitors who aren't logged in and/or low-level users such as Subscribers? If so, can it be hidden/removed?

3) There is currently no way to assign a deadline to tickets. Is there any way to do this? The "Milestones" field is free-form but selecting a milestone in the "Add Ticket" page is via a drop-down menu which would get messy very quickly. Would it be possible to create a custom field for a deadline that would also display on the frontend?

4) Finally, do you have any plans to implement email notifications so that users can 'watch' tickets (that is, 'subscribe' to, say, individual tickets or tickets from a particular category)? FaultPress, a WooThemes issue-tracking theme, has this feature: "When logged in you can 'watch' tickets and messages. This means you will receive activity notifications delivered directly into your inbox in real-time." [ See http://www.woothemes.com/2011/05/faultpress/ ]

Thanks in advance for your help!

I post the original post to this thread and also wanted to add to my third query: If it is possible to add a custom field, would that field be added to the same database/tables that QC uses?

Can someone please help with my queries?

Hi,

1. You will have to modify the code for this, but i don't think it will be really difficult.
2. If you are not logged in you will not see the "create a ticket"
3. Do you mean a date field?
4. I will try to contact the developers and ask for this feature.

1. OK - thanks.
2. I would like even logged-in subscribers to not see the button. Someone has since advised me that I could use the current_user_can() (http://codex.wordpress.org/Function_...rrent_user_can) function to only display the new ticket button to admins etc. Is this advice sound?
3. Well, preferably a date field. Is this do-able?
4. Thanks!

Hi, by default subscribers are unable to create tickets so they will not see the button. Creating a custom field is not currently supported, you can vote for this idea in the Ideas Exchange forum.

About the notification at the moment a user is notified only when he is assigned a ticket and there are plans to allow subscribing but there is no timeline for this feature.