Results 1 to 4 of 4

Thread: Links don't work for password or message pages

  1. #1
    Unregistered
    Thread Starter
    Guest Unregistered's Avatar

    Links don't work for password or message pages

    How does something like this happen? I'm an existing customer trying to get into the Forums. I don't know my password or account number. Both of the below links (forgot your password/ send us a message) to find either of those lead to a page that says either page not found or links broken. This is on a main page of your site!

    "Forum accounts are only available to existing AppThemes customers. If you are interested in becoming a customer and have a question about one of our products, you can post it in our Pre-Sales forum (no registration required).

    Existing Customers

    If you are currently an AppThemes customer, an account has automatically been created for you. Your forum login username is the same as your customer account login.

    If you aren't sure what your username is, you can retrieve your login details by using the Forgot your Password tool. Enter the email address you originally used to purchase AppThemes. This is usually your PayPal email address.

    If you are unable to remember your original email address or are just having trouble logging in, please send us a message with your full name and possible email addresses used to purchase our themes."

  2. #2
    pepsi's Avatar
    Join Date
    Mar 2009
    Location
    New Zealand
    Posts
    14,883
    Thanks
    91
    Thanked 804 Times in 718 Posts
    Please email us with details of your account (perhaps information about the email address used for the purchase would be useful), and we'll get this sorted out for you. Thanks.

  3. #3
    Unregistered
    Thread Starter
    Guest Unregistered's Avatar
    I'll send that in but I don't understand this. My questions was regarding links that don't work on a page.

    Are you saying that the links are working fine but my account is screwed up?

  4. #4
    pepsi's Avatar
    Join Date
    Mar 2009
    Location
    New Zealand
    Posts
    14,883
    Thanks
    91
    Thanked 804 Times in 718 Posts
    What I was indicating is that I can't replicate the issues you mention with the links, and haven't received other reports of this, thus essentially I'm cutting straight to trying to get your login issue sorted out :)

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. [SOLVED] Users unable to log-in -- password incorrect message
    By mitchcynthia in forum Help Using ClassiPress
    Replies: 5
    Last Post: July 12th, 2013, 08:30 PM
  2. Dimitris Password protecting pages not working
    By aaryncom in forum Report Vantage Bugs (Legacy)
    Replies: 1
    Last Post: April 5th, 2013, 09:00 AM
  3. [SOLVED] Jobroller 1.6.4 Password Recovery dont work
    By wolkenlos in forum Report JobRoller Bugs
    Replies: 3
    Last Post: November 21st, 2012, 08:51 AM
  4. Username and Password input box on Homepage message box
    By sjassi in forum ClassiPress General Discussion
    Replies: 2
    Last Post: August 7th, 2012, 10:26 AM
  5. Replies: 2
    Last Post: February 20th, 2012, 04:55 AM