I require the 'customer' to complete a form (or raise a ticket) and then never see the ticket again. We woud then take the ticket through various milestones.
Is this possible straight out of the box - or is there a way of importing or creating a ticket from Gravity forms or something like that?
I require the 'customer' to complete a form (or raise a ticket) and then never see the ticket again. We woud then take the ticket through various milestones.
Is this possible straight out of the box - or is there a way of importing or creating a ticket from Gravity forms or something like that?
I have posted a response to this in your other thread
Originally Posted by pepsi
Hi David, by default, when a customer creates a ticket, they are the author of the ticket and therefore still have access to see it (even if someone is assigned), so the only way to prevent them seeing the details further would be to change the author. Changing this, or implementing a system via gravity forms would ultimately require customization of the default theme on your part as this is not part of the existing theme features. Thanks.
Originally Posted by David Baker
