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Thread: What type and level of support you provide to customers?

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    manilaboy's Avatar
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    What type and level of support you provide to customers?

    I plan to purchase your themes. What type or level of support I can expect from appthemes? Email, forum, phone support? Is it 24/7?

    Where is your support team located? Do you offer club or bulk pricing?

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    pepsi's Avatar
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    Support for all of our themes comes in the form of these forums. Our team of moderators is based in various parts of the world, so although we don't officially offer 24/7 support, you will find that our differing time zones will often allows us to cover the time frame anyway. We endeavour to respond to all support requests within 24-48 hours, however it generally happens much sooner than this. The AppThemes community itself is quite active in the forums, so in cases where you can't find an answer your looking for by searching the forums, you may find other members of the community willing to offer their support.

    You can read more about support on our contact page.

    We currently do not have any theme packages available, but there are plans for this when the remaining new themes are released.

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