It's More Than Just The Concept Of Customer Service
Originally Posted by
Unregistered
A lot of people HAVE paid based on promises, that's the point. When will you people who defend them realize that we are the customers and if expectations were never set, then we wouldn't have the right to be upset. But expectations were set, so it has infuriated a lot of people. You people who defend them don't seem to grasp the concept of customer service.
I really hope that the AppThemes Team has learned from this mistake. They have a product that has a lot of use on the internet - there are tons of poorly designed business directories out there and it seems like the AppThemes Team has a directory theme that is going to beat out the competition, at least at first glance. What I am hoping they have learned though is not to preview a script that is so far from being completed - it's great to build up some momentum and to showcase something that is going to be put into production soon - but by soon I mean a month maybe 2 at the most. As this theme has been in production for nearly a year (possibly more than that, I've only be watching it for just under 10 months now) there are quite a few customers that have been following the release status as it got pushed further and further away with promises of "Coming Soon". Soon doesn't equal 10 months of development.
For those of you that stand up for the AppThemes Development Team I would hate to be a client of yours. "Don't worry Mr. Consumer we'll have your website completed soon - and by soon we mean 'when we get to it', yes I know it's been over a year but we have other things that we've been working on. We're truly sorry that we showed you what an awesome website your going to have and gave you the impression that it was close to being done but you have to understand we have quite a few people that really like what we're doing and any one of them will tell you that promises aren't worth anything when the final product is so amazing!!!"
I just hope for the sake of the AppThemes development team Vantage is one incredible theme that really works out of the box without a bunch of scripting errors and issues, there is truly going to be hell to pay if this thing sucks after such a long wait and all of the debate that has been going on.