Thread: You almost had me as a customer until...

You almost had me as a customer until...

you said that no email or phone support was offered. I think email would be a bare minimum, not only because I dont want my personal site information posted in a forum, but because its kinda critical that regular support is there (not forums) if I am running a commercial business with your software.

Most companies would look at such as an opportunity, not a cost, simply by selling an additional, optional support fee (e.g. $x/yearly)

Hope you offer this at some point.

Duly noted. Currently we're not in a position to offer such support, but of note, personal information doesn't need to be public (if required, it can be sent via PM to our moderators). Also, the forums are accessible only to verified AppThemes customers. Thanks.