Results 1 to 6 of 6

Thread: Issue with abandoned payments

  1. #1
    Thread Starter
    jemcapon's Avatar
    Join Date
    Jan 2012
    Location
    New Zealand
    Posts
    83
    Thanks
    4
    Thanked 3 Times in 3 Posts

    Issue with abandoned payments

    When a job lister selects to pay by either paypal or stripe their order status changes to "Pending Payment Approval".

    If they then abandon their payment and leave the site the order gets stuck in the "Pending Payment Approval" state and can then never complete the order as there is no longer an option to pay for the pending job from the dashboard (eg they may come back to complete the order the next day but no longer can).

    The issue is actually worse for the Stripe gateway as their is no way to cancel a payment, on Paypal if the user cancels the payment the order state changes so they can still pay for the order.

  2. #2
    jomarkosabel's Avatar
    Join Date
    Mar 2009
    Location
    Philippines
    Posts
    40,982
    Thanks
    170
    Thanked 3,408 Times in 3,279 Posts
    You must be an AppThemes customer and logged in to view this response. Join today!
    Please help our moderating team work more efficiently by not sending us support questions via PM. You can read more about how AppThemes support works here. However, you can send a PM to follow up and remind me if I missed your support request/thread.

    Thank you and have a nice day.

  3. #3
    debbiefoster's Avatar
    Join Date
    Feb 2013
    Location
    United States
    Posts
    14
    Thanks
    0
    Thanked 0 Times in 0 Posts
    You must be an AppThemes customer and logged in to view this response. Join today!

  4. #4
    debbiefoster's Avatar
    Join Date
    Feb 2013
    Location
    United States
    Posts
    14
    Thanks
    0
    Thanked 0 Times in 0 Posts
    You must be an AppThemes customer and logged in to view this response. Join today!

  5. #5
    debbiefoster's Avatar
    Join Date
    Feb 2013
    Location
    United States
    Posts
    14
    Thanks
    0
    Thanked 0 Times in 0 Posts

    thank you for your help. have a good weekend.

    You must be an AppThemes customer and logged in to view this response. Join today!

  6. #6
    jomarkosabel's Avatar
    Join Date
    Mar 2009
    Location
    Philippines
    Posts
    40,982
    Thanks
    170
    Thanked 3,408 Times in 3,279 Posts
    You must be an AppThemes customer and logged in to view this response. Join today!
    Please help our moderating team work more efficiently by not sending us support questions via PM. You can read more about how AppThemes support works here. However, you can send a PM to follow up and remind me if I missed your support request/thread.

    Thank you and have a nice day.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. [SOLVED] Yipee - Another PAYPAL adaptive payments issue!!
    By cajsoft in forum Help Using HireBee
    Replies: 3
    Last Post: October 24th, 2017, 01:52 PM
  2. [SOLVED] Payments issue with credit card without using paypal.
    By naginenisridhar in forum Report HireBee Bugs
    Replies: 11
    Last Post: December 18th, 2015, 05:41 AM
  3. Samcy PayPal payments being declined - SSL issue?
    By scoobyfaith in forum Help Using ClassiPress
    Replies: 12
    Last Post: January 23rd, 2015, 06:01 PM
  4. Payments issue with credit card without using paypal.
    By naginenisridhar in forum Freelancerr
    Replies: 5
    Last Post: January 15th, 2015, 07:24 PM