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Thread: New Tickets creation and email sent to support team

  1. March 13th, 2012 #1
    mediacomnc
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    New Tickets creation and email sent to support team

    When a new ticket is created, how to notify support team by mail ?
    Support team is not notified automatically, even if user who create the ticket enter the support name in 'assigned people', no mails are sent.

    Is it normal behavior?
  2. March 13th, 2012 #2
    dimitris
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