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*** New Marketplace Support Model ***

As of February 24, 2015, some Marketplace items no longer provide support in the forums. Sellers have the option to provide support on their own site or via a 3rd party application.

How do I know where support is provided for the item I purchased?
Visit the Marketplace item's page and look under the "Support" tab. In addition, if you see the forum and are able to post a new thread, it's the correct way to request support.
How come some items still have a forum setup but I can't post a new thread?
Some sellers left their forum open in read-only mode to help answer FAQs and provide documentation here.

If you have any support questions, please contact the seller directly per their instructions on their Marketplace item's support tab. Thank you.

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Thread: Stripe Payment Gateway Not Working

August 27th, 2016 #1

jasongeek

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Stripe Payment Gateway Not Working
I'm getting errors from customer payments with the latest version of the Stripe Payment gateway. Customers aren't able to pay for their items. It just hangs.

These are the issues:
1. Using the Stripe modal brings the customer back to the MAKE PAYMENT button after they pay through the modal. Ads aren't marked as completed and no charge is taken on the Stripe side.
2. Using the on page Stripe payment method creates an error and returns customers to the same page with all the fields cleared (see screenshot):

SCREENSHOT:
screenshot stripe.jpg

Jason Lee Hayes
August 27th, 2016 #2

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August 27th, 2016 #3

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Jason Lee Hayes
August 29th, 2016 #4

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August 29th, 2016 #5

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dimitris likes this.

Jason Lee Hayes
September 12th, 2016 #6

x370znismo

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jasongeek (September 12th, 2016)
October 7th, 2016 #7

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October 11th, 2016 #8

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October 12th, 2016 #9

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December 22nd, 2016 #10

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* New Marketplace Support Model *

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