This is the Theme Services section, a public thread, and so you might want to post a topic on this at the Mods and Tutorials section and I will try to provide an answer there.
Please help our moderating team work more efficiently by not sending us support questions via PM. You can read more about how AppThemes support works
here. However, you can send a PM to follow up and remind me if I missed your support request/thread.
Thank you and have a nice day.