Thread: customer service

customer service

I am assuming there is no one online or a staffed individual that would answer general questions before we purchase. I'd assume if they wanted business they would have someone reply within a few minutes if not hours.

I apologize for the delay in answering your questions.

Their questions were sent to the department responsible, and will be answered as soon as possible.

As our pre-sales customers, existing customers and support staff members are all based in different parts of the world, it's not always possible to provide an immediate response to questions due to varied time zones. We do aim to respond to questions within 24 hours though, and you can find further details regarding operating hours on our support page. Thanks.