Not sure what you consider a long time, however responses are not immediate, no. Pre-sales questions in particular you may have noticed are mostly responded to by me.. and any delay is due to time zone difference more than anything (I have to sleep occassionally ;) )
Our support team endeavours to respond to threads within 24 hours, however it is often sooner than this. Again, it can sometimes come down to timezones. If you're expecting responses within 10 minutes of posting, then it would be unlikely as the team works through threads generally addressing those who posted earlier, first. Thanks.
