Thread: error uploading high Dimensions picture

error uploading high Dimensions picture

HI

I encounter error while user try to upload image where the image detail as below:

image format: .jpg
pixel Dimensions : 3968X2976
image size: (2.55MB)

Error message :
error message: Fatal error: Out of memory (allocated 67633152) (tried to allocate 15872 bytes) in public_html/mysite/wp-includes/media.php on line 253

My cp setting:
i set per image 5MB.
and i tested if i upload image nearly 4MB no issue at all.

It only issue when it come to upload high Dimensions image e.g 3968X2976

I on share hosting with hostgator.
i contact them and they added a php.ini in my root, but this still not solve the problem.

Please consider this:

When user encounter this error cp not stop this action, it will continue to post ads online. this will cause the image to occupy almost full screen on my homepage.

This not look nice and customer will run away from this site (please consider this)

Appreciate Appthemes support can assist this urgently.

thank you in advance.