Thread: Payment issue

Payment issue

Hi,

My name is Anastasia and I am working in the web-development company. One of our clients has a problem appeared recently. He has a website where commercial listings are being posted.

We have a bug. The problem appears if there is more than 40 minutes passed between the moment when a user has created a listing and went to the paypal page and the moment the payment is completed on the paypal system. Then we have a situation when the payment is marked as completed on the paypal page, but on the website - the cookies where this transaction was saved are reset to zero and the payment goes to the database with a zero value. In this situation our client has to make a refund. Is there any other way to inform the website about the payment completed without returning to the website's page and sending request to cookies?

Please advise.

Looking forward to your reply.

Best regards,
Anastasia