Thread: Good bug tracking solution for Appthemes team

Good bug tracking solution for Appthemes team

Are the Appthemes team using any sort of "bugtracker" for managing and tracking bugs (internally discovered and customer reported)? If not take a look at JIRA from Atlassian.
You can see it integrated with vBulletin here. Here is a post with at vBulletin by Adrian from their announcing the move over to the JIRA system from their own internal system.

With the volume of reports coming in and as the company grows this sort of thing is vital to keep things on track.

Thanks bellboy, I'll pass the info on to the team to check out. Yes we do have an internal bug and feature tracking system, and obviously this is populated by the AppThemes team based on bugs reported in the forums and team testing. I think even with a system where customers could log the bugs themselves, we still have to work through and determine if it's an actual bug, or an issue that can be resolved by configuring a setting in the CP admin. Also, there are multiple reports of the same problem to sort through. Either way, we still have to respond to all the threads being created and answered.

For the moment, the best way to let everyone know what tickets have been logged already is to put them in on thread which is what I have done here.

We looked at Jira but the price was much higher back then. It's also JSP not PHP which is unfortunate.

We're using Lighthouse currently which integrates well with our hosted svn on Beanstalk. What Lighthouse really lacks, is the publicly-facing UI. It does have an API so it's possible to build out some integration in the future.