No surprise there - in my experience it seems to take forever and a day for anyone with the answers to respond, even to the most basic requests. There is mostly non-existent response from Development team - and only on the odd occasion, do you get a response from the moderators (who are users just like ourselves or so it seems).
I've been asking how to stop my images from being cropped for 3 months now - still no answer!!! grrrrrr