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Thread: Refund Policy

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    Refund Policy

    Hello,

    I've sent a couple of e-mails and have not had a response back. I purchased a plugin, which does not work with my site. Even the author/developer agreed it does not work after trying to debug it and said that the php version of my website isn't supported by the framework of the plugin. I just read that your refund policy is this:
    04. Refund Policy

    All sales are final since AppThemes’ products are software and instantly downloadable digital media. Once you have our software, there is no way to “return” it.

    I purchased a plugin with the understanding that it would work. Does your policy mean that if you sell a product that does not work that it's too bad for the customer. I can't imagine that's how you do business. Please let me know.

    Thank you,

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    Please help our moderating team work more efficiently by not sending us support questions via PM. You can read more about how AppThemes support works here. However, you can send a PM to follow up and remind me if I missed your support request/thread.

    Thank you and have a nice day.

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    Please help our moderating team work more efficiently by not sending us support questions via PM. You can read more about how AppThemes support works here. However, you can send a PM to follow up and remind me if I missed your support request/thread.

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