Renew Expired Listing Loads "Sorry, Page Not Found" Page
I have an expired listing. My author account received an email that reads:
Your "[listing name]" listing has expired (it is not visible to the public anymore).
The "renew listing" in the email is a link. I clicked on the link and it took me to my Vantage site. Since I was already signed in as this author, it took me right into the Edit Listing page. Everything looked just like it did before on this page when I created the original listing. So I clicked on the "Save Changes" at the bottom of the edit listing page.
Instead of saving the listing and updating the listing with another 30 days before it expires again, my browser loads another almost empty page that reads:
"Sorry, Page Not Found"
"The page or listing you are trying to reach no longer exists or has expired."
The listing is still in "Listings" but instead of being "Published" it's listed as "Expired." This of course happened before I tried to renew it.
Here's what's NEW:
When the listing was originally created, I had the "Charge for Listing" checkbox checked on the payments page, but the price for all three pricing options set at $0 (I don't have a Paypal account set up yet). NOW, it's deselected — set to not charge for listings. Both options = $0... but the difference is that checkbox.
I got this listing to renew, but ONLY after I put a check next to the "Charge for Listing" box — and it was still set to $0 for all 3 listings.
So is this a bug? Or is this how it works? Can a listing NOT be renewed if the default Vantage settings for charging have been modified from the state they were in when the original listing was created?
This scares me that I won't be able to ever make changes for fear that my customers can then never renew their expired listings.
Maybe it's not set up this way — for an admin to set it to Charge for listings but then have a $0 amount. I had it set this way just to see how the system would operate when it charges. I wanted to see how the system produced receipts etc.