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Thread: Password Reset Issue/Password Recovery

  1. February 10th, 2021 #1
    alysonmansfield
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    Password Reset Issue/Password Recovery

    We're using Vantage 4.2.12 and have had a problem (with past versions as well) with password recovery.

    Our site is hosted by SiteGround and we use the SiteGround SG Optimizer. When MemCache is enabled in that plugin, the password recovery/password reset page gives users an error saying that the token is invalid. The password recovery/password reset page works perfectly with MemCache disabled.

    We want to keep using the Vantage theme but are trying to figure out the best way to correct this problem. MemCache provides a huge performance improvement for our site so we don't know how to replace it.

    SiteGround has dynamic cache settings that allows us to exclude certain pages from the dynamic caching. We've added the pages we THINK are associated with the password recovery but so far we haven't been able to prevent the problem. Can you tell us which pages we would need to exclude from the dynamic cache settings to prevent password recovery problems? Do you have any other ideas for a fix?
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  2. February 11th, 2021 #2
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  3. February 13th, 2021 #3
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  4. February 15th, 2021 #4
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  5. February 16th, 2021 #5
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  6. February 17th, 2021 #6
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