Existing customer? Login to your account (top right corner) before you can post a question. Forgot your login? Read this page for instructions. Pre-sales questions? Send us a message via our pre-sales contact form.
*** New Marketplace Support Model ***

As of February 24, 2015, some Marketplace items no longer provide support in the forums. Sellers have the option to provide support on their own site or via a 3rd party application.

How do I know where support is provided for the item I purchased?
Visit the Marketplace item's page and look under the "Support" tab. In addition, if you see the forum and are able to post a new thread, it's the correct way to request support.
How come some items still have a forum setup but I can't post a new thread?
Some sellers left their forum open in read-only mode to help answer FAQs and provide documentation here.

If you have any support questions, please contact the seller directly per their instructions on their Marketplace item's support tab. Thank you.

Results 1 to 8 of 8

Thread: Card decline message not appearing

September 9th, 2019 #1
usa4sale

Thread Starter

Join Date

May 2012

Location

United States

Posts

103

Thanks

5

Thanked 3 Times in 3 Posts
Card decline message not appearing
We had a customer give the wrong billing address, but the Stripe widget showed a green check and the gateway didn't respond with any error to the user.

The Stripe log and Stripe shows the following reply:
Code:

{ "error": { "code": "incorrect_zip", "doc_url": "https://stripe.com/docs/error-codes/incorrect-zip", "message": "The zip code you supplied failed validation.", "param": "address_zip", "type": "card_error" } }
I'm using that latest version 2.0.1 which is about a year old.

Here's the Stripe API versions that are active:
stripe.JPG
Reply With Quote
September 11th, 2019 #2

jomarkosabel

Join Date

Mar 2009

Location

Philippines

Posts

40,959

Thanks

169

Thanked 3,405 Times in 3,276 Posts

You must be an AppThemes customer and logged in to view this response. Join today!

Please help our moderating team work more efficiently by not sending us support questions via PM. You can read more about how AppThemes support works here. However, you can send a PM to follow up and remind me if I missed your support request/thread.

Thank you and have a nice day.

Reply With Quote
September 19th, 2019 #3

usa4sale

Thread Starter

Join Date

May 2012

Location

United States

Posts

103

Thanks

5

Thanked 3 Times in 3 Posts

You must be an AppThemes customer and logged in to view this response. Join today!

Reply With Quote
September 20th, 2019 #4

jomarkosabel

Join Date

Mar 2009

Location

Philippines

Posts

40,959

Thanks

169

Thanked 3,405 Times in 3,276 Posts

You must be an AppThemes customer and logged in to view this response. Join today!

Please help our moderating team work more efficiently by not sending us support questions via PM. You can read more about how AppThemes support works here. However, you can send a PM to follow up and remind me if I missed your support request/thread.

Thank you and have a nice day.

Reply With Quote
October 4th, 2019 #5

jomarkosabel

Join Date

Mar 2009

Location

Philippines

Posts

40,959

Thanks

169

Thanked 3,405 Times in 3,276 Posts

You must be an AppThemes customer and logged in to view this response. Join today!

Please help our moderating team work more efficiently by not sending us support questions via PM. You can read more about how AppThemes support works here. However, you can send a PM to follow up and remind me if I missed your support request/thread.

Thank you and have a nice day.

Reply With Quote
October 6th, 2019 #6

usa4sale

Thread Starter

Join Date

May 2012

Location

United States

Posts

103

Thanks

5

Thanked 3 Times in 3 Posts

You must be an AppThemes customer and logged in to view this response. Join today!

Reply With Quote
October 7th, 2019 #7

jomarkosabel

Join Date

Mar 2009

Location

Philippines

Posts

40,959

Thanks

169

Thanked 3,405 Times in 3,276 Posts

You must be an AppThemes customer and logged in to view this response. Join today!

Please help our moderating team work more efficiently by not sending us support questions via PM. You can read more about how AppThemes support works here. However, you can send a PM to follow up and remind me if I missed your support request/thread.

Thank you and have a nice day.

Reply With Quote
October 8th, 2019 #8

jomarkosabel

Join Date

Mar 2009

Location

Philippines

Posts

40,959

Thanks

169

Thanked 3,405 Times in 3,276 Posts

You must be an AppThemes customer and logged in to view this response. Join today!

Please help our moderating team work more efficiently by not sending us support questions via PM. You can read more about how AppThemes support works here. However, you can send a PM to follow up and remind me if I missed your support request/thread.

Thank you and have a nice day.

Reply With Quote